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Privacy Policy

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Effective Date: 04/25/2024

Introduction

Innovative Labs, located at 9722 Groffs Mill Drive Unit #602, Owings Mills, MD 21117, USA (“we,” “us,” or “our”), is committed to protecting your privacy. As a provider of AI-powered chatbot technologies and digital services, we take the responsibility of handling your data seriously. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our chatbot widgets and other services.

Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information: Name, email address, phone number, and other contact details you provide.

  • Technical Information: Data such as IP address, browser type, operating system, and interaction logs with our chatbot.

  • Usage Data: Information about how you use our chatbots and services, including preferences and settings.

How We Use Your Information

We use your information strictly to:

  • Deliver, operate, and maintain our services.

  • Improve and personalize user experience.

  • Analyze usage trends to improve performance and functionality.

  • Communicate with you regarding service updates, support, or account-related information.

  • Prevent fraud and ensure system security.

How We Share Your Information

We do not share your personal or mobile information with third parties for marketing purposes under any circumstances.
We do not transfer or share consumer data with any external organizations under any circumstances, even with user consent.

To further protect your data:

  • Internal access is strictly limited to authorized personnel.

  • We conduct regular security and privacy audits.

  • All team members receive training on data privacy and handling procedures.

  • Mobile opt-in data will not be shared with third parties.

SMS Messaging and Compliance

By registering for SMS messages, you agree to receive the following from us:

  • Types of Messages: Account alerts, promotional offers, and service updates.

  • Message Frequency: Messages are sent occasionally, generally no more than 4 times per month.

  • Message and Data Rates: Message and data rates may apply, depending on your mobile carrier.

To stop receiving messages: Text STOP or UNSUBSCRIBE to any message.
To get help: Text HELP or contact us at wecare@innovativelabs.us

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce our agreements.

Data Security

We implement industry-standard security measures, including encryption, access controls, and regular security reviews. However, no method of digital transmission or storage is entirely secure.

Your Rights

You have the right to:

  • Access your personal information.

  • Update or correct your data.

  • Request deletion of your data.

To exercise these rights, please contact us directly if your account settings don’t allow you to make these changes.

Changes to This Privacy Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed.

Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at: